Director of Brand Operations (AI)

Location: Hybrid in New York, NY, with relocation expense coverage to NYC or San Francisco if needed

Salary: USD 200,000–352,000 annual base salary for NYC/SF, plus equity

Company

Ramp builds financial infrastructure that automates payment authorization, risk detection, spend categorization, and book closing for more than 70,000 companies.

What you will do

• Own and build the operating system for Brand's creative production.
• Define processes, milestones, and ways of working that turn creative direction into shipped work.
• Diagnose workflow bottlenecks across functions and remove root causes.
• Absorb cross-functional complexity so creative teams can stay focused on their work.
• Use AI to automate intake, triage, status tracking, reporting, and handoffs.
• Partner with creative leads and represent Brand in cross-functional planning.

Requirements

• Exceptional organization with the ability to manage more than 20 live workstreams.
• Strong cross-functional root-cause analysis and workflow improvement skills.
• Track record of building repeatable operating systems and automation.
• Metrics-driven approach to measuring and proving delivery progress.
• Hands-on, lean leadership style and a bias toward improving ways of working.
• Operator-first background in product operations, business operations, GTM operations, finance operations, or chief-of-staff work.

Nice to have

• Experience scaling an in-house creative or content studio in a high-growth environment.
• Experience building AI-assisted operational workflows.

Culture & Benefits

• Flexible paid time off and centralized home-office equipment ordering.
• Medical, dental, and vision coverage, including 100% employee coverage in applicable plans.
• Health and wellness stipend, weekly coffee stipend, and in-office meals, snacks, and drinks.
• 401(k) with employer match, fertility benefits, parental leave, and pet insurance.
• Relocation expense coverage to NYC or SF when needed.

Hiring process

• Referred candidates should contact the person referring them to apply on their behalf.