Support Specialist

Location: Fully remote within Mexico City or Guadalajara, Mexico

Salary: 36,000–43,000 MXN per month, plus discretionary annual bonus

Company

hirify.global is a New York-based physical AI and robotics company developing intelligent recovery experiences through real-time body mapping, advanced robotics, and proprietary software.

What you will do

• Support customers through the ticketing system, phone calls, and chat.
• Become an expert on the hirify.global recovery experience and its customer-facing applications and platforms.
• Use the knowledge base and help expand documentation as the company grows.
• Share customer data and interaction insights with Product, Engineering, Partnerships, Marketing, Reliability, and Quality teams.
• Use internal tools to diagnose and remotely resolve field unit issues through guided workflows.

Requirements

• At least 1 year of customer support experience using ticketing systems, phone, and chat.
• Experience collaborating across teams and sharing insights from customer behavior.
• Ability to become a product expert on the hirify.global massage experience and related applications.
• Proficiency in using knowledge bases and proactively expanding documentation.
• Comfort learning command-line or script-based tools; prior experience is not required.
• Ability to work late-night and overnight shifts, including weekends.

Culture & Benefits

• Healthcare coverage fully paid by the employer for employees, with coverage available for eligible dependents.
• Flexible time off, quarterly Wellness Days, and generous parental leave.
• Home office budget and annual professional development stipend.
• Complimentary hirify.global recovery sessions for employees, friends, and family.
• Inclusive culture focused on passion, ambition, empowerment, curiosity, and collaboration.