Associate, Core Service - International Client Services (Mandarin/Cantonese Required)

Location: Westlake, Texas, United States; hybrid work with regular in-person attendance

Salary: USD $54,000–$58,000 per year, plus bonus and language incentive opportunities.

Company

hirify.global is a financial services company focused on helping clients manage investments and financial accounts.

What you will do

• Support international non-US residents and domestic clients with trading and account servicing needs.
• Assist with trading stocks, ETFs, mutual funds, and options.
• Handle client inquiries through phone, chat, and email while building trust and rapport.
• Provide document translation services for internal partners and foreign-language clients.
• Support Stock Plan Services clients during evening and overnight shifts when assigned.

Requirements

• Mandarin and Cantonese: must be able to read, write, and speak both languages.
• English is required for client and internal communication.
• Series 7 and Series 63 licenses, or successful completion of the licensing requirements during the allotted training period.
• Strong verbal and written communication, professionalism, integrity, and sound judgment.
• Availability for a structured schedule, including assigned lunches, breaks, and possible evening, overnight, or early-morning shifts.

Nice to have

• Two or more years of college study in finance, economics, business administration, or a related field; a bachelor's degree is preferred.
• At least two years of customer service experience, preferably in financial services.
• Experience supporting clients through phone, chat, or email.
• Basic to intermediate knowledge of investment products and the ability to explain complex subjects by phone.

Culture & Benefits

• Hybrid work and flexibility approach balancing workplace flexibility with regular in-person collaboration.
• Medical, dental, and vision insurance.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, volunteering time, parental leave, and family-building benefits.
• Tuition reimbursement and a 28-day sabbatical after five years of service for eligible positions.