Lead Digital Operations Support Analyst (Digital)

Location: Kosice, Slovakia

Salary: €4,600 gross per month; €52,824 base minimum pay and a performance-related annual cash incentive.

Company

hirify.global Digital develops digital and technology solutions using connected-asset data, advanced analytics, telematics, and AI capabilities for customers and dealers in the heavy machinery industry.

What you will do

• Lead and support implementation of new products, releases, software upgrades, and customer training.
• Act as the primary diagnostic layer between end users, business stakeholders, and engineering teams.
• Investigate incidents using logs, telemetry, monitoring tools, application knowledge, and business-process context.
• Conduct root cause analysis, validate potential causes, assess impact, and drive issues through resolution.
• Prepare complete escalations, troubleshooting reports, runbooks, knowledge articles, and technical documentation.
• Lead people, monitor projects, mentor team members, collaborate across functions, and present results to leadership.

Requirements

• Strong analytical problem-solving skills and the ability to connect system behavior with business logic.
• Experience with enterprise systems such as Salesforce or ServiceNow.
• Experience with data analysis and dashboards.
• Knowledge of software product architecture, infrastructure components, configurations, integrations, performance monitoring, and technical troubleshooting.
• Clear written communication, effective presentations, ownership of issues, and ability to explain technical findings to technical and non-technical audiences.
• Ability to work directly with Slovakia-based engineering leadership and Cat Digital in the US.

Culture & Benefits

• Training and development opportunities focused on innovation and continuous learning.
• Performance-related annual cash incentive.
• Pension plan and life insurance.
• Five additional vacation days beyond the legislative requirement.
• One volunteering day and a Multisport Card.

Hiring process

• Application-related correspondence is sent by email; candidates should check spam and junk folders.
• Application status updates are available through the candidate account on the careers website.