Revenue Cycle Support Expert - Long-Term Care (Financial Software)

Location: Remote within the United States; candidates within 50 miles of Overland Park, Kansas must participate in in-office collaboration

Company

hirify.global develops financial and healthcare solutions for post-acute care organizations.

What you will do

• Serve as a subject matter expert for financial applications and resolve client questions through phone, Zoom, and email.
• Host financial management solution training sessions and support client success.
• Create and maintain financial reporting training materials.
• Escalate unresolved issues through appropriate processes.
• Collaborate with solution and engineering teams to identify, document, test, and resolve client-facing issues.

Requirements

• Bachelor’s degree or equivalent work experience.
• 4–6 years of relevant work experience.
• Experience supporting financial operations, billing workflows, or financial software solutions.
• Working knowledge of at least one financial function: accounts receivable, accounts payable, general ledger, or payroll.
• Strong troubleshooting and analytical skills for resolving complex financial discrepancies.
• Applicants for U.S.-based positions must be legally authorized to work in the United States.

Nice to have

• Experience with long-term care or nursing home financial operations.
• Software support, technical support, or client-facing application support experience.
• Familiarity with Salesforce, ServiceNow, or similar ticketing and case management systems.
• Experience auditing financial discrepancies, month-end close processes, or billing reconciliations.

Culture & Benefits

• Collaborative culture focused on innovation, inclusion, and independent thinking.
• Medical, prescription, dental, and vision benefits.
• Mental health support through an employee assistance program.
• Paid time off and 13 paid holidays.
• 100% vested 401(k) retirement plan and educational assistance of up to $2,500 per year.
• Additional or irregular hours may be required, and extended computer-screen use is expected.