5 дней назад
Junior Support Engineer 24/7
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Support Engineer 24/7 (IT Support): Providing first-line technical assistance and troubleshooting for hardware, software, user accounts, and network issues with an accent on end-user support and system continuity. Focus on diagnosing incidents across Windows and macOS environments, supporting users through service desk tools, and covering day, night, and weekend shifts.
Location: Brussels, Belgium
Company
Sopra Steria is a European digital solutions and technology consulting provider delivering IT services across multiple sectors.
What you will do
- Provide first-line technical support for hardware, software, and network issues remotely and on site.
- Diagnose incidents and implement solutions to minimize downtime.
- Manage user accounts and provide clear, friendly assistance to non-technical users.
- Support smooth IT operations across day shifts, night shifts, and weekends.
Requirements
- Training in IT support or proven experience in a similar role.
- First-line IT support experience or a recently completed IT course.
- Basic knowledge of desktops, laptops, printers, Windows, macOS, Microsoft Office, O365, email clients, Intune, and networking.
- Basic experience with service desk and remote support tools such as ServiceNow or Jira.
- English, Dutch, and French are required.
Nice to have
- CompTIA A+, Microsoft Certified: Fundamentals, or CCNA certification.
- Experience installing, troubleshooting, and repairing hardware.
Culture & Benefits
- Access to the Sopra Steria Academy and more than 250 digital training sessions.
- Flexible working arrangements with local and international opportunities.
- Indefinite contract with a competitive salary.
- Company car or mobility budget, laptop, phone, and phone subscription.
- Insurance coverage, meal vouchers, eco-cheques, and continuous learning opportunities.
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