5 дней назад
Relationship Manager IV
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Relationship Manager IV (Customer Success/SaaS): Managing post-sales customer engagement, product adoption, retention, renewals, and growth opportunities for Elsevier solutions with an accent on trusted partnerships, value realization, and digital training. Focus on demonstrating ROI, identifying cross-sell and upsell opportunities, and coordinating with sales, product, implementation, and support functions.
Location: Korea - ELS Chunwoo Bldg
Company
provides digital solutions and products for research and professional customers.
What you will do
- Manage post-sales onboarding, enablement, adoption, and value realization for solutions.
- Build trusted customer relationships, identify champions, and address organizational requirements and queries.
- Define product goals, customer contact cadences, adoption metrics, customer health, and stakeholder updates.
- Demonstrate solution value and ROI while supporting retention, renewals, cross-sell, and upsell opportunities.
- Deliver online and face-to-face product demonstrations, training sessions, and workshops.
- Coordinate with Account Managers, Sales, Product, Implementation, Trainers, Consultants, and other support functions.
Requirements
- University degree.
- At least 2 years of experience in digital customer success, customer engagement, or driving customer adoption.
- Fluency in English and comfort working in an international matrixed organization.
- Strong presentation, influencing, organization, initiative, and problem-solving skills.
- Project management skills and technological fluency, including troubleshooting and knowledge of relevant products.
- Fluency with Microsoft product tools.
Nice to have
- SaaS or publishing experience.
- Experience with Gainsight and AI.
- Experience with products or similar solutions.
Culture & Benefits
- Country-specific benefits are available.
- Reasonable accommodations are available during the hiring process.
- Equal opportunity employment practices are applied.
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