Salesforce CRM Analyst

Location: Heredia, Costa Rica; fully remote

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Provide day-to-day end-user support and troubleshoot Salesforce cases.
• Administer users, profiles, permission sets, groups, queues, roles, and sharing settings.
• Configure Salesforce objects, fields, layouts, validation rules, record types, approval processes, email templates, and Flow.
• Build reports and dashboards, monitor data quality, and identify opportunities for process and adoption improvements.
• Assist with Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation.
• Collaborate with stakeholders, business analysts, and developers on requirements, solution design, UAT, releases, documentation, and post-deployment validation.

Requirements

• Salesforce Certified Platform Administrator certification.
• At least 3 years of experience administering or supporting Salesforce.
• Experience with declarative Salesforce configuration, reports, dashboards, Flow, and Salesforce security concepts.
• Experience troubleshooting user issues and providing application support.
• Strong analytical, problem-solving, communication, prioritization, and stakeholder collaboration skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.

Nice to have

• Salesforce Agentforce Specialist, AI Associate, or Data Cloud Consultant certification.
• Trailhead Agent Blazer status and additional badges or Super Badges.
• Exposure to Salesforce AI, Agentforce, Einstein, Prompt Builder, Claude Code, or Cursor.
• Experience with Agile delivery, UAT, and Salesforce Lightning Experience.

Culture & Benefits

• Fully remote work opportunity with a global CRM team.
• Medical, life, and dental insurance.
• Paid time off, family bonding leave, bereavement leave, and an annual performance bonus.
• Education reimbursement, International Share Save Plan, Asociacion Solidarista, and referral program.
• Inclusive, people-first, purpose-driven culture.