Digital Administrator

Location: South Africa; hybrid role. Standard schedule is Monday to Friday, 8am to 5pm, with occasional meetings outside local working hours to support global clients and teams.

Company

hirify.global provides employer-focused mental health solutions through an AI-powered care and technology platform.

What you will do

• Provide daily support for digital platforms, including contract management and general support in Genesis.
• Handle technology support requests through the Jira ticketing system and keep tickets updated.
• Train stakeholders when required and maintain Standard Operating Procedure documentation.
• Identify request trends and provide feedback and recommendations to the BI Development Lead.
• Perform daily quality assurance checks on handled requests.

Requirements

• Matric/Grade 12 senior certificate.
• 2–5 years of relevant experience supporting and maintaining technology platforms.
• Proficiency in Excel and general information technology.
• Strong organization, prioritization, problem-solving, communication, and attention-to-detail skills.
• Ability to work independently, follow procedures accurately, maintain confidentiality, and escalate key issues appropriately.
• Reliable backup power and a strong, stable Wi-Fi connection are required when working off-site.

Nice to have

• Relevant background in EAP/EWP or diversified services.
• Experience in a fast-paced, continuously changing environment.

Culture & Benefits

• Work with global clients and teams.
• Hybrid working arrangement with a standard five-day, eight-hour schedule.
• Opportunity to contribute to continuous improvement and operational efficiency.
• Equal opportunity employment environment.