Bilingual Customer Care Associate I (Fintech)

Location: Las Vegas, Nevada; in-office, non-remote call center environment

Salary: $20.00/hour, with a potential pay increase after 12 months for employees in good standing and tenure bonuses

Company

hirify.global is a fintech company providing AI-powered pay-over-time products and a no-fee credit card through a nationwide merchant network.

What you will do

• Answer inbound calls from new and existing customers and retail partners.
• Assist with customer accounts, payments, general inquiries, and product usage.
• Troubleshoot issues and provide appropriate resolution options.
• Follow scripts and handle calls promptly, professionally, and thoroughly.
• Follow up with customers and retail partners as needed.
• Manage escalated calls with courtesy and professionalism.

Requirements

• At least 6 months of call center experience or 1 year of customer service experience.
• Strong typing and computer skills.
• Ability to multitask, maintain attention to detail, and handle high call volumes.
• Ability to access hirify.global systems from a mobile device using biometric authentication such as Face ID or fingerprint.
• Schedule flexibility, including possible nights and weekends.
• Bilingual customer care capability.

Nice to have

• Both B2B and B2C customer service experience.
• Collections experience.

Culture & Benefits

• Mission-driven, empowered, and collaborative work culture.
• Competitive pay and stock options.
• Medical, dental, vision, life, EAP, parental leave, HSA, and pet insurance benefits.
• 12 days of PTO during the first year, increasing thereafter, plus holiday pay.
• 401(k) with company match and a cell phone stipend.
• Team-based strategic planning and ownership of deliverables.

Hiring process

• The process includes interviews by phone, Zoom, or in person before an offer is made.