2 дня назад
Representative, Technical Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Representative, Technical Support (F5/O365/Windows): Diagnosing and resolving desktop hardware, software, and systems issues for internal and external users in accordance with service-level objectives, with an accent on escalated troubleshooting, installations, and infrastructure coordination. Focus on resolving complex technical incidents, performing IMAC activities and data backup or restore, and escalating reliability, maintenance, and design issues to the appropriate teams.
Location: Heredia, Costa Rica
Company
operates and modernizes mission-critical technology systems for leading businesses, providing infrastructure services and AI-powered insights.
What you will do
- Provide technical assistance to external and internal users and help resolve escalated issues.
- Diagnose and resolve desktop hardware, software, and systems problems using available technical resources.
- Support customer installations, training, and complex or sophisticated product issues.
- Perform installs, moves, adds, and changes (IMAC) activities, including data backup and restore for applicable client accounts.
- Report critical design flaws, reliability and maintenance problems, and software or system bugs.
- Coordinate with regional infrastructure contacts and other technical teams to ensure problems are addressed within service-level objectives.
Requirements
- 0–2 years of experience in customer service or technical support.
- Experience with F5, O365, and Windows.
- Configuration and troubleshooting experience.
- Customer-focused approach and commitment to customer success.
- Growth mindset, openness to learning, and inclusive collaboration skills.
Culture & Benefits
- Access to technical training, including cloud technology, and free certifications.
- Career development opportunities in advanced technical roles.
- Hybrid-friendly company culture focused on employee well-being and professional growth.
- Be Well programs supporting financial, mental, physical, and social health.
- Learning opportunities including Microsoft, Google, and Amazon certifications, coaching, and hands-on experience.
- Personalized development goals and continuous feedback to support career progression.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →