Helpdesk Support Specialist

Location: Santo Domingo, Dominican Republic; on-site only. Schedule: 9:00 AM–6:00 PM DRT, with on-call support as scheduled.

Company

hirify.global is a global business services company with more than 100 offices and an enterprise technology environment.

What you will do

• Resolve helpdesk tickets and provide daily on-site technical support.
• Troubleshoot hardware, software, and network issues, escalating complex incidents to the appropriate teams.
• Install, configure, and support desktops, laptops, printers, scanners, and other peripherals.
• Maintain accurate inventories of computing equipment.
• Create and maintain knowledge base documentation.
• Provide on-call support according to the assigned schedule.

Requirements

• At least 2 years of IT-related work experience.
• High school diploma required; an associate or bachelor's degree in information technology or a related field is preferred.
• Knowledge of desktop and laptop hardware, Windows 10/11, macOS, and Microsoft Office.
• Basic Tier 1 network support knowledge, including TCP/IP, Wi-Fi, DHCP, DNS, and cabling.
• Ability to communicate effectively, multitask, collaborate, and provide exceptional customer service.
• Ability to lift up to 50 lb.

Nice to have

• CompTIA A+, Microsoft Certified Professional, or equivalent field experience.
• VoIP experience.
• Experience supporting mobile devices and applications.
• Basic virus and malware removal knowledge.

Culture & Benefits

• Full-time on-site work in a collaborative, team-oriented environment.
• Exposure to an enterprise computing environment.
• Opportunities to support a broad range of business hardware, software, and network technologies.
• Equal employment opportunity for all individuals.