Supervisor - Success & Investigative Services

Location: Remote (US-based)

Salary: $60,800 Annual

Company

hirify.global is a service-oriented organization dedicated to making a difference in people's lives through superior customer service and support.

What you will do

• Oversee the Success & Investigative Services team and manage daily operations.
• Monitor complaints and develop strategies to reduce recurring issues.
• Analyze call monitoring results to identify training gaps and process improvement opportunities.
• Handle escalated calls and support the team with complex problem-solving.
• Collaborate with other workstream leaders to streamline processes and improve member experience.
• Manage team performance, conduct coaching, and support career development.

Requirements

• Bachelor’s Degree required.
• Minimum 4+ years of experience, including 1–3 years in call center or clinical leadership.
• At least 1 year of direct leadership responsibility.
• Experience in coaching team members and driving performance improvements.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Short-term and long-term disability coverage.
• Tuition reimbursement program.
• Employee discounts on retail, travel, and dining.