Senior Manager, User Experience (AI)

Location: Fully remote within Spain, with the option to work from the Bilbao office.

Company

hirify.global creates software products that help teams collaborate, including JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.

What you will do

• Lead UX designers and researchers while setting standards for product design, research quality, prototyping, interaction design, and accessibility.
• Define AI-driven UX principles, interaction patterns, guardrails, and evaluation methods for communicating uncertainty, handling errors, requesting permission, and enabling reversibility.
• Develop design and research operations, including tooling, templates, participant recruitment, design systems, and research repositories.
• Drive Jobs to Be Done research, customer interviews, workshops, co-design sessions, prioritisation exercises, and strategic customer engagements.
• Partner with Product and Engineering on handoff standards, technical documentation, feasibility trade-offs, UX metrics, and roadmap decisions.
• Hire, onboard, coach, and develop the UX organisation while extending its career framework across individual-contributor and people-leadership tracks.

Requirements

• At least 5 years of substantial UX experience with depth in both user research and product design.
• At least 5 years of direct management experience with designers and/or researchers, including demonstrated people development.
• Hands-on Jobs to Be Done experience, including switch interviews, job stories, and applying research to product decisions.
• Experience designing or leading AI- or ML-powered features, with a clear perspective on trustworthy user experiences.
• Strong command of research methodology, information architecture, interaction design, prototyping, UX metrics, Agile collaboration, and workshop facilitation.
• B2B or enterprise SaaS experience, preferably with developer- or IT-adjacent products, plus experience with strategic customers.

Nice to have

• Experience with the Atlassian ecosystem or a comparable platform ecosystem.
• Experience scaling a design system or research repository from scratch.
• Experience creating or revising UX career frameworks and levelling criteria.
• Accessibility conformance programme experience.
• Experience with participatory and generative research methods.

Culture & Benefits

• Remote work across a distributed organisation, with flexible work arrangements and reduced summer hours.
• 25 days of annual leave, with up to 10 unused days eligible for carryover.
• Flexible bank holidays and a fully covered private health insurance option.
• €400 gross annual sport allowance and €50 per month for home-office and remote-work expenses.
• Company equity, access to hirify.global University, and three fully paid volunteering days each year.