Customer Care Associate I (Fintech)

Location: Las Vegas, Nevada; in-office, non-remote call center environment

Salary: $17.00/hour, plus a pay increase after 12 months and tenure bonuses at 6 and 12 months

Company

Financial technology company providing AI-powered pay-over-time products and a no-fee credit card through a nationwide merchant network.

What you will do

• Answer 70–100 inbound calls from new and existing customers and retail partners.
• Respond to questions about payments, accounts, and product usage.
• Troubleshoot customer issues and provide appropriate resolution options.
• Handle escalated calls courteously, professionally, and thoroughly.
• Follow scripts, document interactions, and follow up with customers and retail partners as needed.

Requirements

• At least 6 months of call center experience or 1 year of customer service experience.
• Strong typing and computer skills with the ability to multitask.
• High attention to detail and ability to handle high call volumes.
• Ability to work a flexible schedule, including possible nights and weekends.
• Ability to access company systems from a mobile device using biometric authentication such as Face ID or fingerprint.

Nice to have

• B2B and B2C customer service experience.
• Collections experience.

Culture & Benefits

• Mission-driven, empowered, and collaborative work environment.
• Competitive pay and stock options.
• Medical, dental, vision, life, employee assistance, parental leave, HSA, and pet insurance benefits.
• 12 days of PTO during the first year, increasing thereafter, plus holiday pay.
• 401(k) with company match and a cell phone stipend.
• Team-based strategic planning and ownership of deliverables.

Hiring process

• Interviews are conducted by phone, video conference, or in person before an offer is made.