Technical Support Specialist I (French and English)

Location: Not specified. Working hours are Monday-Friday, 9:00am-5:30pm Romania time.

Company

hirify.global builds technology platforms for fitness, wellness, and other real-world experiences, including Mindbody and ClassPass.

What you will do

• Provide first-line technical support to English- and French-speaking customers.
• Troubleshoot and resolve basic technical product issues through phone, email, chat, and web forums.
• Educate customers about product features and services.
• Document customer interactions and follow knowledge management processes.
• Escalate complex issues to the appropriate teams.
• Complete Level 1 Technical Support Certification and develop technical expertise.

Requirements

• At least 1 year of customer service or call center experience, preferably in a fast-paced environment.
• Fluent French is required.
• Strong written and verbal communication skills in English.
• Comfort with internet browsers, email platforms, and multitasking across systems.
• Ability to learn software products, troubleshoot issues, and explain technical concepts clearly.
• Eligibility to work in the country where the job is advertised is required.

Nice to have

• Italian or Spanish language skills.

Culture & Benefits

• Monday-Friday schedule aligned with Romania time.
• Opportunities to develop technical expertise through Level 1 certification.
• Culture focused on innovation, curiosity, customer connection, and professional growth.
• Equal opportunity workplace that values diverse backgrounds and perspectives.