Technical Support Specialist (Robotics)

Location: Tokyo, Japan; on-site

Company

hirify.global develops risk-aware, reliable, and field-ready AI systems for robots operating in complex real-world environments.

What you will do

• Provide first-line technical support to customers through email, phone, and ticketing platforms.
• Diagnose and resolve mechanical, electrical, firmware, software, and robotics-system issues.
• Collaborate with engineering and product teams to reproduce, document, and escalate unresolved problems.
• Create and maintain FAQs, troubleshooting guides, knowledge-base articles, and training materials.
• Lead customer onboarding and train users on system setup, maintenance, and best practices.
• Monitor system performance, provide proactive support, and assist with on-site operations when required.

Requirements

• Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field.
• At least 3 years of hands-on experience in technical support, systems integration, or field engineering, preferably in robotics, automation, or industrial machinery.
• Understanding of robotics fundamentals, including sensors, actuators, controllers, embedded systems, and communication protocols.
• Familiarity with Linux, Python and/or C++, and ROS.
• Strong analytical, debugging, communication, and customer-service skills.
• Bilingual proficiency in English and Japanese is required.

Nice to have

• Experience with collaborative robots, autonomous mobile robots, or industrial robotic arms.
• Familiarity with cloud-based remote support tools, IoT platforms, or robotic fleet-management dashboards.
• Experience contributing to technical documentation or training materials.
• Ability to work effectively in fast-paced, cross-functional environments.

Culture & Benefits

• Work on field-deployed robotic systems designed for unstructured environments.
• Collaborate with an interdisciplinary team across AI, software, engineering, product design, deployment, and communications.
• Join a company with a decade-long track record of deploying robotics solutions and experience from leading technology and research organizations.
• Inclusive workplace with employment decisions based on merit, qualifications, and performance.