Technical Support Engineer II (AI)

Location: Japan

Salary: ¥6,000,000–¥9,500,000 per year, plus discretionary bonus, equity awards, and benefits.

Company

CoreWeave provides cloud infrastructure, tools, and services that enable AI labs, startups, and enterprises to build and scale AI applications.

What you will do

• Respond to inbound support requests through email, live chat, and community forums.
• Triage bugs and feature requests according to customer type and issue severity.
• Track responses and follow-ups to meet contact SLAs and maintain fast response times.
• Collaborate with engineering and product teams to troubleshoot issues and provide feature feedback.
• Identify recurring user-message trends and improve internal and external documentation.
• Participate in a 24/7 on-call rotation, including weekend support.

Requirements

• 2+ years of programming experience through engineering work, a computer science degree, or personal projects.
• Proficiency in Python.
• Experience with machine learning frameworks and tools such as Keras, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, Colab, or Matplotlib.
• Interest in machine learning and a passion for helping users become effective product users.
• Ability to organize support requests, work autonomously, improve processes, and collaborate internally.

Nice to have

• Previous machine learning experience.
• Technical customer service experience in a SaaS environment.
• Experience with frontend frameworks, Docker, AWS, GCP, Azure, Kubernetes, or other cloud infrastructure.

Culture & Benefits

• Values include curiosity, ownership, employee empowerment, client experience, and collaboration.
• Medical, dental, and vision insurance fully paid by CoreWeave.
• Life, disability, mental wellness, family-forming, parental leave, and childcare benefits.
• Tuition reimbursement, employee stock purchase program, 401(k) with employer match, and flexible PTO.
• Casual work environment with catered meals at office and data center locations.

Hiring process

• Compensation is determined based on qualifications, experience, interview performance, and location.
• Applicants must meet U.S. export-control eligibility requirements to access export-controlled information.