Senior WFM Planning Analyst

Location: Mexico City, Mexico

Company

hirify.global operates a global delivery platform with support operations serving consumers, merchants, and Dashers.

What you will do

• Build and maintain monthly, weekly, daily, and interval-level support capacity plans for a 24/7/365 organization.
• Forecast incoming support contacts based on delivery volume and user onboarding.
• Analyze historical data and seasonality trends to improve forecast accuracy and operational planning.
• Guide short-term staffing adjustments and track implementation and utilization with operations teams.
• Partner with Real Time Analysts and cross-functional teams in integrity, customer experience, product, engineering, and tools.
• Use Excel and SQL to develop recommendations, implement timelines, test ideas, and measure improvements in efficiency, quality, and customer experience.

Requirements

• 4+ years of post-graduate experience in technology, operations, strategy, consulting, banking, or a related field.
• Strong analytical and data-driven problem-solving skills.
• Experience using Excel or Google Sheets for data extraction and modeling.
• Strong written and verbal communication, organization, attention to detail, and follow-through.
• Ability to manage multiple deadlines in a fast-paced, constantly changing, team-oriented environment.
• Ability to work through complex problems, develop solutions, and execute recommendations from analysis through implementation.

Culture & Benefits

• Team-oriented workforce management environment with a rapid pace of work.
• Opportunity to own outcomes and make decisions that drive operational results.
• Collaboration across support operations, integrity, customer experience, product, engineering, and tools teams.
• Focus on continuous improvement, innovation, service quality, and customer trust.