Customer Support Specialist (Indonesian/English)

Location: Onsite in Jakarta, Indonesia

Company

hirify.global is a global technology company offering ride-hailing, freight, delivery, intercity travel, and financial services across 48 countries.

What you will do

• Respond to customer phone calls, emails, and chat messages.
• Resolve customer inquiries and issues quickly and professionally.
• Process returns, exchanges, and customer complaints.
• Record every customer interaction and update customer information in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Inform customers about the status of their inquiries.

Requirements

• Fluency in Indonesian and English is required.
• Strong oral and written communication skills.
• Polite and professional communication style.
• Ability to handle large volumes of information with attention to detail and accuracy.
• Proficiency with PCs and basic office programs.
• Experience working with CRM systems and other specialized software.

Culture & Benefits

• Access to mentoring, career consulting, and learning programs.
• International collaboration and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
• Co-financed language courses and internal speaking clubs.

Hiring process

• Talent Acquisition interview.
• Hiring Manager interview.
• Offer and hiring.