Customer Support Supervisor

Location: Jakarta, Indonesia

Company

Customer support operations handle customer questions, requests, complaints, and problems.

What you will do

• Manage, motivate, and develop a team of customer support agents.
• Provide guidance and support to help agents meet and exceed performance, quality, and customer satisfaction targets.
• Ensure customer service activities follow established procedures and service standards.
• Monitor customer complaint and request resolution to ensure completion within agreed deadlines.
• Support staff development and cooperate with other departments.

Requirements

• Diploma or Bachelor's Degree in any field.
• At least 1 year of experience managing a team, preferably as a Customer Service Team Leader or Supervisor.
• Knowledge of customer handling and analytical skills.
• Good leadership, motivation, and interpersonal skills.
• Willingness to work on a shift schedule.
• Ability to cooperate with people from other departments.

Culture & Benefits

• Contract employment.
• Shift-based customer support operations.
• Cross-department collaboration.