Customer Engagement Manager

Location: Ukraine

Company

hirify.global is a custom software development company providing software engineering, QA, R&D, design, technology consulting, and dedicated team services through delivery centers in Eastern Europe and sales offices in Europe and North America.

What you will do

• Lead customer engagements throughout the pre-sales lifecycle, from qualification and discovery through proposal development and handover to Delivery.
• Translate customer business needs, challenges, objectives, and expectations into clear engagement requirements.
• Partner with Business Development, Delivery, Solution Architects, subject matter experts, and technical teams to shape tailored business and technology solutions.
• Coordinate cross-functional pre-sales activities and align business, technical, and commercial aspects of proposed solutions.
• Drive the preparation of proposals, presentations, RFI/RFP responses, and other customer-facing materials.
• Manage risks, dependencies, assumptions, constraints, communication, and transitions across multiple customer engagements.

Requirements

• 3+ years of relevant experience in pre-sales, customer engagement, business development, consulting, account management, or a related client-facing role.
• Experience working with customers during pre-sales or solution development and coordinating cross-functional teams and stakeholders.
• Strong understanding of proposal development, including contributing to or leading RFI/RFP responses and customer proposals.
• Ability to understand business needs and facilitate solution development with business and technical experts.
• Strong stakeholder management, negotiation, communication, presentation, storytelling, organization, and prioritization skills.
• Upper-Intermediate or higher English proficiency in written and spoken communication.

Nice to have

• Experience in an IT services, consulting, or software development company.
• Experience with enterprise customers across different regions and understanding of software development and delivery processes.
• Experience collaborating with Solution Architects, Delivery Managers, and technical teams during pre-sales.
• Understanding of commercial aspects of software development engagements, including estimation and engagement models.
• Experience with proposal and knowledge management tools, as well as hands-on use of AI tools for pre-sales activities.

Culture & Benefits

• Close cooperation with customers.
• Challenging tasks and competence development opportunities.
• Collaboration with a team of professionals.
• Dynamic environment with a low level of bureaucracy.