Manager, Customer Support

Location: USA

Company

hirify.global provides people-first HCM technology covering HR, payroll, talent management, workforce management, and employee engagement for more than five million employees and 145,000 employers.

What you will do

• Lead daily activities for a team of 8–12 Customer Support Representatives.
• Coach, guide, and develop staff through performance management, goal setting, and ongoing training.
• Monitor and review calls and other customer correspondence to maintain quality standards.
• Manage escalated customer issues and provide resolution direction.
• Communicate changes to company products and services.
• Help develop, deploy, and maintain customer support standard operating procedures and participate in interviews.

Requirements

• High school diploma.
• 3–4 years of experience in a high-volume payroll role with customer-facing responsibilities.
• Knowledge of federal and multi-state payroll and benefits laws.
• Strong leadership, interpersonal, flexibility, and customer service skills.
• Strong knowledge of Microsoft Outlook, Internet Explorer, Word, Excel, and PowerPoint.

Culture & Benefits

• People-first approach focused on improving employee experience.
• Open-minded, merit-based workplace.
• Equal opportunity employment.
• Total rewards offerings are available to employees.