Customer Experience

Location: Indonesia, with travel within the country up to 80% of the time. Hybrid work is offered.

Company

hirify.global develops and provides professional cooking equipment and related customer service solutions.

What you will do

• Provide technical service and customer support during on-site visits and travel throughout Indonesia.
• Install, repair, maintain, and test the functionality of hirify.global equipment.
• Diagnose technical issues and select appropriate solutions.
• Train customers to use the equipment correctly and safely.
• Prepare detailed service reports after each visit.

Requirements

• Fluent English.
• At least 2 years of electromechanical experience, potentially involving HVAC systems or professional kitchen equipment.
• Strong problem-solving and diagnostic skills.
• Ability to work under pressure and respond positively to challenges.
• Willingness to travel within Indonesia up to 80% of the time.
• Junior level with 2–5 years of experience.

Culture & Benefits

• Flexible working hours and hybrid work.
• Mentorship, coaching, and career growth opportunities.
• Training programs and diversity and inclusion policies.
• Company car and transportation benefits.
• International mobility and relocation support.
• Expense reimbursement.