Senior Technical Support Engineer (SaaS)

Location: Remote in APAC

Company

hirify.global develops Asset Integrity Management software that helps asset-heavy industries improve integrity, reliability, instrumentation safety, and operational performance.

What you will do

• Investigate complex customer issues across application workflows, integrations, APIs, and system behaviour.
• Use SQL queries and database investigations to validate data, identify inconsistencies, and isolate root causes.
• Inspect requests, responses, JSON payloads, and API behaviour with browser developer tools.
• Debug issues using logs, monitoring tools, APIs, and structured data analysis.
• Act as the primary technical contact for APAC customers, leading written communication, calls, and incident discussions.
• Create reproducible bug reports and collaborate with Product, Engineering, and Infrastructure and Deployment teams in Europe.

Requirements

• 6+ years of experience in Technical Support, Application Support, or customer-facing technical engineering roles; 5+ years may be considered.
• Ability to troubleshoot complex software systems and perform structured root cause analysis.
• Working knowledge of SQL and experience investigating issues through data and database queries.
• Familiarity with browser developer tools, including the Network tab and Console.
• Ability to inspect request and response data, including JSON payloads.
• Clear communication with technical and non-technical stakeholders, strong ownership, and methodical problem-solving.

Nice to have

• Experience supporting SaaS or enterprise software.
• Familiarity with application logs and debugging workflows.
• Experience with ticketing systems and customer-facing technical support.
• Exposure to relational database schemas and data models.

Culture & Benefits

• Flexible remote work designed to fit the role and individual needs.
• Competitive compensation, quality offices, and equipment.
• Continuous learning and career development opportunities.
• Team activities selected by the team rather than for promotional purposes.
• A collaborative culture built around customer focus, ownership, accountability, growth, and speed.

Hiring process

• CV screening followed by an introductory call.
• Technical interview or assessment.
• Final interview with management, followed by an offer.