Chapter Lead Data Analysis I Growth Tribe @ING Bank (Fintech)

Location: Hybrid at Expo Business Park, ING Bank Romania, with a flexible working schedule and short-week options.

Company

ING Bank Romania is a universal bank serving more than 2 million retail, SME, mid-corporate, and wholesale customers, with technology and innovation at the core of its products.

What you will do

• Lead, coach, and develop Data Analysts supporting Acquisition, Development & Engagement, and Martech within the Growth tribe.
• Guide the preparation and analysis of large datasets for customer, digital journey, campaign, funnel, and product performance insights.
• Drive deep-dive, root-cause, segmentation, campaign, dashboard, and KPI analyses that improve business decisions.
• Standardize and reuse analytical scripts so campaign performance evaluations are updated daily.
• Align definitions, data structures, measurement logic, and analytical objectives across squads and business domains.
• Communicate complex analytical topics, assumptions, limitations, and recommendations to Product Owners, Customer Journey Experts, campaign teams, and other stakeholders.

Requirements

• Strong experience in data analysis, business intelligence, analytics, or another data-heavy role.
• Solid knowledge of data exploration, KPI design, segmentation, funnel analysis, campaign analysis, dashboarding, and insight generation.
• Practical experience with SAS, Python, SQL, and BI tools such as Cognos, SAS, or QlikView.
• Experience coaching, developing, motivating, and evaluating analysts with different levels of seniority.
• Strong communication, problem-solving, stakeholder management, customer focus, and ability to work with ambiguity.
• Commitment to responsible data use, clear documentation, high standards, continuous improvement, and AI literacy.

Nice to have

• Experience in retail banking, digital analytics, customer analytics, or marketing performance.
• Knowledge of customer lifecycle, acquisition, onboarding, engagement, digital performance, marketing, or product performance.

Culture & Benefits

• Collaborative, respectful environment focused on curiosity, autonomy, continuous improvement, and excellence.
• Hybrid work with a flexible schedule and short-week options.
• Monthly benefits-platform budget and additional annual leave based on total work experience.
• Upskilling and reskilling through ING Learning Centre, Udemy, Bookster, trainings, and certifications.
• Access to internal roles and international short- and long-term assignments.
• Corporate events, social gatherings, open-concept offices, and opportunities to contribute to sustainability and CSR projects.

Hiring process

• Submit an application through the official ING careers platform using Workday.
• ING does not request payments or banking details during recruitment.