Customer Success Administrator

Location: Dubai, United Arab Emirates

Company

hirify.global is a fintech company providing products and services for business customers.

What you will do

• Maintain accurate customer data and records in HubSpot and other CRM systems.
• Coordinate meetings, presentations, and customer-facing materials for the Customer Success team.
• Prepare and distribute reports and dashboards covering customer growth, engagement, and retention.
• Coordinate communication between Customer Success, Sales, Product, and Customer Support.
• Manage customer success documentation and support onboarding and offboarding processes.
• Contribute to initiatives that improve internal processes and operational efficiency.

Requirements

• 1–3 years of experience in administrative support, preferably in a customer-facing department or B2B SaaS environment.
• Proficiency in English is required.
• Experience with CRM and work management software such as HubSpot, Asana, or Notion.
• Experience with presentation tools such as Canva and Google Workspace applications.
• Strong organizational skills, attention to detail, communication abilities, and a proactive approach.
• Ability to collaborate across functions and apply analytical and customer relationship management skills.

Nice to have

• Arabic language skills.

Culture & Benefits

• Cross-functional collaboration across Commercial, Sales, Product, and Customer Support.
• Opportunity to improve customer success processes and operational efficiency.
• Focus on customer relationships, results, and target achievement.