Service Technical Support Engineer (Thermal Management)

Location: Tognana, Italy; onsite, office, factory, laboratory, and customer-site activities with 25–50% travel.

Salary: €33,100–€41,375 gross per year for a full-time working week.

Company

hirify.global is the employing company for this service technical support role.

What you will do

• Provide Level 2 technical support to EMEA field engineers, market units, distributors, and service partners.
• Manage technical requests, service tickets, warranty cases, technical reports, and customer-site visits.
• Perform laboratory analysis and testing to diagnose issues and develop solutions for cooling products.
• Prepare service bulletins, guidelines, operating instructions, and other technical documentation.
• Coordinate root cause analyses and product-improvement feedback with Quality, R&D, Production, Product Offering, suppliers, and other stakeholders.
• Support service parts identification, technical procedures, knowledge-sharing sessions, NPDI activities, and short technical trainings.

Requirements

• Technical secondary education in mechanical, electrical, or electronic studies, or higher education.
• At least 5 years of experience with industrial chillers and air conditioners.
• Balanced knowledge of mechanical systems, thermodynamics, and control or software systems.
• Experience with measuring and testing tools, preferably in service, R&D, laboratory, testing, or commissioning.
• Good written and spoken English, including technical terminology for the relevant product applications.
• Ability to organize field activities, manage critical situations, and travel to customer sites for 25–50% of working time.

Culture & Benefits

• Work across a regional technical support organization serving 20 countries or local organizations and 50–70 distributors.
• Collaborate with service, engineering, quality, production, pre-sales, academy, and supplier teams.
• Follow hirify.global safety, environmental, GDPR, data-retention, and international trade compliance requirements.
• Compensation and benefits are provided in accordance with local legal requirements and the Metalmeccanico Industria collective agreement.