UAC Analyst - Junior (Data Analytics)

Location: On-site in Nashville, Tennessee, United States

Salary: $50,000–$58,000 per year

Company

hirify.global delivers technology, cybersecurity, and program management solutions for critical federal missions.

What you will do

• Collect, validate, and maintain operational data from call center, ITSM, and workforce management systems.
• Build and maintain reports, dashboards, scorecards, and data documentation covering service levels, customer satisfaction, and operational trends.
• Analyze performance data, identify anomalies, and provide actionable insights to program leadership and stakeholders.
• Prepare recurring and ad hoc reports, briefings, and customer-facing analytical deliverables.
• Support workforce reporting, including staffing analysis, schedule adherence, and attendance tracking.
• Collaborate with supervisors and operational teams to resolve data discrepancies and improve reporting quality.

Requirements

• U.S. citizenship or lawful permanent residency is required, along with an active Public Trust or the ability to obtain and maintain one.
• Bachelor’s degree in data analytics, business administration, information technology, statistics, mathematics, or a related field; equivalent experience may substitute.
• At least one year of experience in data analysis, business intelligence, reporting, or operations support.
• Experience presenting data clearly and translating findings into actionable insights for technical and non-technical audiences.
• Proficiency with Microsoft Excel, Microsoft Office, Microsoft Teams, and SharePoint, plus familiarity with Power BI, Tableau, or similar visualization tools.
• Experience with ITSM tools such as ServiceNow, Remedy, or comparable platforms; ability to obtain any required customer security clearance.

Nice to have

• Active Secret clearance or higher.
• Basic SQL or other data query language skills.
• ITIL Foundation certification and familiarity with SLA-driven IT service management.
• Knowledge of data governance, federal IT frameworks such as FITARA, FedRAMP, and NIST, or process improvement methodologies.
• Experience with project management tools, SOPs, reporting documentation, or operational knowledge articles.

Culture & Benefits

• Mission-focused work supporting critical federal programs and government customers.
• Collaborative environment emphasizing accountability, innovation, and continuous learning.
• Regular full-time employment in a high-security, on-site setting.
• Compensation considers experience, technical qualifications, certifications, clearance level, and contract requirements.
• AI tools may assist with application and resume review, while final hiring decisions remain with people.