Analyst Process Improvement HRSS

Location: Remote role associated with Livonia, Michigan, United States

Company

hirify.global provides healthcare services and supports operational and patient-centered care across its organization.

What you will do

• Research, collect, analyze, and report operational and program data for leadership decision-making.
• Map current and future-state business processes using flowcharts and process documentation.
• Identify workflow, training, and system-adoption inefficiencies and recommend practical improvements.
• Support system upgrades, rollouts, pilot programs, and the integration of optimized processes into training materials.
• Define and monitor KPIs covering adoption, training completion, user satisfaction, efficiency, ROI, and business impact.
• Collaborate with IT, training, communications, stakeholders, and department leaders to standardize workflows.

Requirements

• Bachelor’s degree in Human Resources, Operations, Organizational Development, Project Management, or a related field, or an equivalent combination of education and experience.
• 3–5 years of experience in process optimization, project coordination, internal communications, or change management.
• Ability to analyze data, create reports and graphical presentations, document processes, and communicate recommendations.
• Ability to manage concurrent projects, understand complex concepts, and work with multiple systems and applications.
• Ability to follow applicable laws, compliance requirements, organizational policies, confidentiality standards, and safety practices.

Nice to have

• Lean Six Sigma certification.
• Business analysis and systems-thinking experience.
• Change-management knowledge, such as ADKAR or Prosci.
• Experience with data-driven decision-making.

Culture & Benefits

• Full-time employment on a day shift.
• Mission-driven healthcare environment focused on dignity, inclusion, and person-centered care.
• Work involves frequent computer use, changing priorities, concurrent tasks, and collaboration across departments.
• Role may involve occasional exposure to clinical environments, workplace hazards, travel requirements, and physical activities.
• Equal opportunity employment practices are followed.