Clinical Implementation Specialist I

Location: Remote; candidate must be based in Massachusetts, New Hampshire, or Maine. Travel up to 75% is required, including visits to customer sites in the United States and Canada. A current passport is required for cross-border travel.

Annual salary: $90,000–$135,000.

Company

Develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions, serving hospitals, EMS, public safety, and military customers worldwide.

What you will do

• Assess hospital clinical workflows and configure products to meet customer practice needs.
• Plan, coordinate, and deliver customer education, orientation, in-service, and continuing education programs.
• Provide clinical and technical support during implementation, go-live, and post-implementation troubleshooting.
• Manage system-wide implementation activities and act as a project manager for educational and training events.
• Build relationships with nurses, physicians, department leaders, sales teams, and hospital training teams.
• Support quality improvement, resuscitation protocol changes, trade shows, sales activities, and distributor training as needed.

Requirements

• RN, paramedic, or respiratory therapist with 5+ years of experience.
• Bachelor’s degree preferred.
• Ability to educate clinical personnel and apply evidence-based clinical literature to drive change.
• Strong communication, presentation, organizational, analytical, and problem-solving skills.
• Ability to lead cross-functional teams, work autonomously, manage competing priorities, and interact with senior hospital leaders.
• Must be based in Massachusetts, New Hampshire, or Maine; availability to travel up to 75% and a current passport are required.

Nice to have

• AHA Instructor certification in BLS, ACLS, or PALS.
• Clinical education experience.
• Project management experience.

Culture & Benefits

• Purpose-driven work focused on improving patient outcomes and saving lives.
• Innovation, self-motivation, and an entrepreneurial spirit are valued.
• Comprehensive employee benefits are available.
• Work involves frequent customer-site travel and collaboration across hospital systems.