Customer Service Representative (Fintech)

TL;DR

Customer Service Representative (Fintech): Supporting customers across live chat, phone, and email for a digital bank in the Philippines with an accent on financial products, accurate communication, and customer experience. Focus on resolving loan, credit card, transaction, and mobile app issues, escalating complex cases, and documenting interactions in CRM systems.

Location: Philippines

Company

hirify.global is a fast-growing fintech company building digital banking, credit, and financial products in the Philippines.

What you will do

• Provide customer support through live chat, inbound phone calls, and email.
• Answer questions about loans, credit cards, transactions, and mobile app features.
• Resolve customer concerns with empathy, accuracy, and a clear tone.
• Escalate complex issues to the appropriate internal teams.
• Document customer interactions in the CRM according to company standards.
• Suggest improvements to support tools, processes, and the customer journey.

Requirements

• Fluent Tagalog and English, both written and spoken.
• Strong communication skills and a customer-friendly tone.
• Completed bachelor's degree in any field.
• Comfort with computers, websites, and learning new tools.
• Proactive, curious, and customer-first mindset.
• No prior work experience is required; training is provided.

Culture & Benefits

• Competitive salary with performance-based bonuses.
• Full training and support from the first day.
• Career growth opportunities in a fast-paced fintech environment.
• Collaborative culture focused on initiative, empathy, and learning.