Customer Success Manager (B2B SaaS)

Location: Levent, Istanbul, Turkey — hybrid

Company

hirify.global is an early-stage Applicant Tracking System and onboarding platform for HR teams, backed by an established HR-tech ecosystem serving more than 300 companies.

What you will do

• Own a portfolio of B2B accounts from onboarding and training through adoption, renewal, and expansion.
• Set up new customers for success, deliver product training, and help accounts reach value quickly.
• Monitor customer usage and engagement, identify churn risks, and intervene proactively.
• Collect and structure customer feedback and work with the product team on improvements.
• Manage renewals, identify upsell opportunities, and support sales and partnership meetings.
• Collaborate with marketing on customer stories, case studies, and success-focused campaigns.

Requirements

• 2–3 years of experience in customer success, account management, or another customer-facing role.
• Ability to learn a technical product deeply enough to train customers and run demos independently.
• Excellent communication and relationship-building skills, including handling frustrated customers and C-level stakeholders.
• Strong written and spoken English.
• Proactive, ownership-driven working style with the ability to define and complete goals independently.

Nice to have

• B2B SaaS or technology product experience.
• Startup experience or an appetite for a fast-paced startup environment.

Culture & Benefits

• Hybrid work in Levent, Istanbul.
• Direct collaboration with the co-founders and meaningful ownership from the start.
• Autonomous “Manager of One” working style with limited need for daily direction.
• Supportive environment focused on learning, thoughtful collaboration, and personal responsibility.