Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Managing and growing B2B customer accounts for an applicant tracking and onboarding platform with an accent on onboarding, adoption, retention, and expansion. Focus on identifying churn risks, translating customer feedback into product improvements, and building scalable customer success practices in an early-stage HR-tech product.

Location: İstanbul, Levent; hybrid work required

Company

hirify.global is an early-stage applicant tracking and onboarding platform for modern HR teams, backed by an established HR-tech ecosystem serving more than 300 companies.

What you will do

• Own a portfolio of B2B accounts across onboarding, training, adoption, renewal, and expansion.
• Set up new customers for success, deliver product training, and help accounts reach value quickly.
• Monitor usage and engagement, identify churn risks, and intervene proactively through regular customer check-ins.
• Collect and structure customer feedback and collaborate with the product team on improvements.
• Manage renewals, identify upsell opportunities, and support sales and partnership meetings.
• Work with marketing on customer stories, case studies, and success-driven campaigns.

Requirements

• 2–3 years of experience in customer success, account management, or another customer-facing role.
• Ability to learn a technical product deeply enough to conduct customer training and product demos independently.
• Excellent communication and relationship-building skills, including communication with frustrated customers and C-level stakeholders.
• Strong written and spoken English required.
• Proactive, ownership-driven working style with the ability to independently identify and complete necessary work.

Nice to have

• B2B SaaS or technology product experience.
• Startup experience or a strong interest in working at startup pace.

Culture & Benefits

• Hybrid work in İstanbul, Levent.
• Early-stage startup environment with direct collaboration with co-founders.
• Meaningful ownership in shaping customer success practices and processes.
• Culture focused on independent execution, continuous learning, thoughtfulness, and mutual support.
• Opportunity to work within an HR-tech ecosystem with an established client network.