Account Manager / Team Lead (Fintech)

Location: On-site in Hong Kong

Company

hirify.global provides online payments and financial services for brick-and-mortar businesses.

What you will do

• Lead, mentor, and develop a team of Account Managers, setting KPIs and monitoring performance.
• Build strategic relationships with enterprise clients, decision-makers, and C-level executives.
• Manage complex escalations and coordinate timely solutions with internal stakeholders.
• Drive account growth through upselling, cross-selling, and strategic alignment of products with client goals.
• Analyze client feedback, pipeline, satisfaction, retention, and churn metrics to improve workflows.
• Oversee client onboarding, resolve technical and operational challenges, and support product adoption.

Requirements

• 5–10 years of experience managing enterprise-level B2B key accounts in complex environments.
• Experience leading, managing, or mentoring small-to-medium teams.
• Professional experience in a fintech, SaaS, or payment services company.
• Strong strategic thinking, problem-solving, prioritization, and people leadership skills.
• Proficiency in Google Workspace, Microsoft Office, and CRM software such as Salesforce or HubSpot.
• Fluent written and spoken English, Mandarin, and Cantonese required.

Nice to have

• Experience working with the hospitality sector.

Culture & Benefits

• Leadership role in a rapidly growing global company.
• Competitive salary and benefits package.
• Career growth opportunities in leadership and strategy.
• Collaborative and inclusive work environment.
• Global collaboration across cultures and time zones.