Product Operations Specialist (Fraud Operations Processes)

Location: Rio de Janeiro, Brazil; the role is hybrid and part of a future hub-centric setup.

Company

hirify.global is a fintech company building an AI-powered WhatsApp remittance platform for Latin immigrants in the U.S., using AI, blockchain, and stablecoins for cross-border payments.

What you will do

• Own, maintain, and continuously improve the source of truth for fraud operations SOPs.
• Map, standardize, document, and scale high-volume fraud workflows.
• Design monitoring mechanisms, dashboards, spot-checks, and KPIs for process quality and adherence.
• Identify bottlenecks and develop data-driven cases for automation with Product and Engineering.
• Manage process versioning, approvals, and cross-functional change communication.
• Safeguard legitimate users by reducing friction in false-decline recovery journeys.

Requirements

• Strong understanding of financial fraud risks, vectors, and patterns.
• Proven experience mapping, documenting, and scaling complex operational workflows in fintech or technology environments.
• Experience preparing processes for automation or outsourcing and distinguishing judgment-based work from transactional tasks.
• Hands-on data querying experience with SQL, BigQuery, Omni, or similar tools for metrics and dashboards.
• Strong communication and stakeholder management skills across Customer Operations, WFM, Product, Quality Assurance, and related teams.
• Professional fluency and advanced communication skills in English are required.

Culture & Benefits

• Hybrid work with a planned hub-centric strategy across Latin American locations.
• Initial stock options grant and annual performance bonus.
• Health, dental, and vision plans.
• Unlimited paid time off and paid parental leave.
• Continuous learning and growth opportunities in a fast-growing entrepreneurial environment.