Helpdesk Manager (Microsoft Azure)

Location: Onsite in Phoenix, Arizona, United States. Visa sponsorship is not available.

Salary: $90,000–$120,000 upon conversion; no bonus structure.

Company

hirify.global provides workforce and managed services solutions.

What you will do

• Direct daily activities of the Helpdesk group alongside two other Helpdesk managers.
• Provide leadership across Helpdesk, NOC, SOC, and escalation functions.
• Oversee approximately 20 team members and maintain smooth operations.
• Build strong working relationships and provide supportive, hands-on guidance.
• Take initiative to ensure tasks are completed and reinforce a positive workplace culture.

Requirements

• Experience working in a managed services environment, or leading an IT helpdesk within a sizable in-house IT organization.
• Hands-on familiarity with Microsoft enterprise technologies and Azure.
• Previous experience overseeing a team; supervisory experience may qualify based on team size and scope.
• Self-motivated, operations-minded approach with the ability to run a team independently.
• Ability to work onsite in Phoenix, Arizona; sponsorship is not available.

Culture & Benefits

• Full benefits are provided.
• Contract-to-hire arrangement with compensation specified upon conversion.
• Supportive, hands-on leadership culture.
• Equal employment opportunity and anti-harassment policies apply.