Sr. Consultant, Client Success (Payments)

TL;DR

Sr. Consultant, Client Success (Payments): Managing post-sale client relationships and operational solutions for hirify.global products in North America with an accent on product implementation, adoption, performance optimization, and client value realization. Focus on designing measurable success plans, coordinating complex cross-functional issue resolution, and building automated tools that improve client experience and operational efficiency.

Location: Atlanta, Georgia, United States; hybrid work with at least 3 days per week in the office. The role supports clients with business operations in North America and requires 5–10% travel.

Salary: $127,300–$204,100 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Own holistic post-sale Client Services relationships and act as a trusted advocate for assigned clients.
• Coordinate hirify.global and client teams during product implementations to accelerate readiness, time to value, and adoption.
• Develop and execute Client Success Plans, operational reviews, education programs, and training materials.
• Monitor client health, performance, and success metrics while identifying opportunities to improve product adoption and value realization.
• Orchestrate cross-functional consultation for complex client issues and lead escalation or major incident responses when needed.
• Partner with Sales, Product, and global Client Success teams to support strategic account plans and identify new business opportunities.

Requirements

• 8+ years of relevant experience with a Bachelor’s degree, or 5+ years with an advanced degree, or 2+ years with a PhD.
• Strong analytical skills with the ability to translate data into business solutions and actionable recommendations.
• Experience building trusted client relationships, success plans, measurable action plans, and value realization programs.
• Ability to communicate complex technical terms and processes in clear business language, including to executive audiences.
• In-depth knowledge of payment industry trends, threats, competitors, and regulatory environments.
• Ability to prioritize multiple deadlines, take ownership of complex problems, and collaborate across countries and time zones.

Nice to have

• 9+ years of relevant experience with a Bachelor’s degree, or 7+ years with an advanced degree, or 3+ years with a PhD.
• Certification or qualification in Client Success, Customer Success, project management, or a related discipline.
• Experience using automated tools and emerging technologies such as Generative AI to improve operational efficiency.

Culture & Benefits

• Hybrid office arrangement with at least three days per week onsite.
• Medical, dental, and vision insurance.
• 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.
• Potential eligibility for bonus and equity.
• Work hours vary according to departmental needs.