Sr. Consultant, Client Success (Fintech)

Location: Atlanta, Georgia, United States; hybrid with at least 3 days in the office. The role supports the North America region, requires 5–10% travel, and work hours vary according to department needs.

Salary: $127,300–$204,100 USD per year; may include potential sales incentive payments, bonus, and equity.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and governments in more than 200 countries and territories.

What you will do

• Own the holistic post-sale Client Services relationship for assigned clients and provide operational solutions that support business growth.
• Coordinate client and hirify.global teams during new product implementation to improve readiness, time to value, and product adoption.
• Develop and execute Client Success Plans, monitor client health and success metrics, and optimize the performance of hirify.global products.
• Build trusted relationships with client stakeholders, lead operational reviews, and deliver client education and training materials, including webinars.
• Partner with Sales, Product, Client Services, and specialist teams to resolve complex issues, manage escalations, and respond to major incidents or crises.
• Support cross-functional initiatives and automated tools that improve client experience, operational efficiency, and productivity.

Requirements

• At least 8 years of relevant work experience with a Bachelor’s degree, or at least 5 years with an advanced degree, or 2 years with a PhD.
• Analytical skills to extract and synthesize data into business solutions, actionable recommendations, and sound analysis.
• Ability to communicate complex technical terms and processes in business language tailored to clients.
• Ability to prioritize and multitask under deadlines, think ahead, take ownership, and achieve results as part of an effective team across countries and time zones.
• Experience representing technical or business issues and solutions to influence audiences at multiple organizational levels, including executives.
• In-depth knowledge of payment industry trends, threats, competitors, and regulatory environments.
• Experience building client relationships, creating trust, becoming customer-centric, planning for success, engaging clients, and acting proactively.
• Experience listening to and prioritizing customer needs, building measurable action plans, driving product value realization, and helping clients achieve business goals.
• Experience taking ownership of complex problems and finding creative solutions.
• Intermediate proficiency in building client relationships, customer centricity, success planning, client engagement, proactiveness, and critical thinking.

Nice to have

• At least 9 years of relevant work experience with a Bachelor’s degree, or at least 7 years with an advanced degree, or 3 years with a PhD.
• Certifications or qualifications in Client or Customer Success, project management, or related areas.

Culture & Benefits

• Hybrid office arrangement with at least 3 days in the office.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• The role offers exposure to global and multi-regional clients, teams across countries and time zones, and emerging technologies including Generative AI tools such as ChatGPT and Microsoft Copilot.
• Travel is required 5–10% of the time.