Client Success Analyst / Senior Analyst (North America) (Fintech)

Location: Fully remote within North America; based in North America, with occasional travel to clients of around 5–10%.

Company

hirify.global is a VC-backed fintech with a live regulatory trade reporting product for institutional clients, built on cloud technology and serving markets including the US, Canada, UK, EU, Australia, and Singapore.

What you will do

• Support client implementations from onboarding and data mapping through test cycles and go-live readiness.
• Analyze client submissions, rejections, reconciliation breaks, and reporting issues; identify root causes and coordinate fixes with clients and engineering.
• Respond to client questions about data, the product, and reporting rules, and own tickets through resolution.
• Triage incoming issues, escalate them with clear analysis, and maintain client documentation, runbooks, and FAQs.
• Use AI and automation to accelerate analysis, triage, and reporting, while suggesting workflow improvements.
• Track client health and adoption signals, identify risks or opportunities, and participate in client meetings and occasional onsite kickoffs and go-lives.

Requirements

• 2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role; Senior Analyst candidates require 4+ years.
• Familiarity with at least one reporting regime, such as CFTC, CSA, EMIR, ASIC, or MAS.
• Strong analytical skills, including comfort with large datasets and Excel and the ability to trace issues to their root cause.
• Current use of AI tools in daily work and interest in automation.
• Clear, structured communication with clients and internal teams.
• Organization and reliability when handling multiple client issues simultaneously.
• Based in North America and willing to travel to clients occasionally, approximately 5–10%.

Nice to have

• SQL.
• APIs/JSON.
• ISO 20022 or FpML.
• Jira.

Culture & Benefits

• Fully remote work within North America.
• A culture centered on trust, ownership, constructive feedback, teamwork, humility, and practical problem-solving.
• Modern tools, including AI, with room to shape how they are used.
• Scope and responsibility aligned with individual ambitions and skills.
• Competitive salary and investment in professional growth.