Service Manager CZ/SK

Location: Hlavní město Praha, Czechia; partly remote work from home

Company

hirify.global is a global provider of precision instruments and services for laboratory, process analytics, industrial, product inspection, and retail applications.

What you will do

• Lead the Field Service unit, including Field Service Technicians and the Service Back Office.
• Oversee scheduling, staffing, resource allocation, and daily service operations.
• Manage and develop Service Team Leaders to improve performance and customer satisfaction.
• Implement the service strategy and monitor operational metrics to improve quality and efficiency.
• Manage the service budget, including Field Service PEX, and maintain service documentation and procedures.
• Coordinate with Global Service and other departments while ensuring compliance with company policies and health and safety standards.

Requirements

• Bachelor's degree in Engineering or another technical field.
• Czech and Slovak proficiency at level C/native speaker level.
• English proficiency at minimum B2 level.
• 8+ years of experience in service management, preferably in a technical or engineering environment.
• Experience managing and developing teams of service technicians.
• Strong analytical, problem-solving, communication, and interpersonal skills, with a customer-focused mindset.

Culture & Benefits

• Full-time employment on an indefinite-term contract.
• Stable international company with a global service and sales network.
• Partly remote work from home and flexible working hours.
• Company-provided equipment, including a car, mobile phone, and laptop.
• Training, training materials, and support from senior colleagues.
• Annual reward and 5 weeks of vacation.