Senior Site Reliability Engineer

TL;DR

Senior Site Reliability Engineer (SRE/Observability): Improving the reliability of high-load frontend and backend services through incident response, monitoring, and service-level objectives with an accent on distributed systems, observability, and operational automation. Focus on investigating complex production incidents, reducing detection and recovery times, and maintaining availability across critical services.

Location: Tbilisi; hybrid work format with flexible working hours.

Company

hirify.global is a financial analysis platform providing charting, market data, collaboration, and publishing tools to more than 100 million users worldwide.

What you will do

• Investigate production incidents, perform root cause analysis, and drive corrective actions through resolution.
• Develop and improve monitoring, alerting, observability, and service health measurement.
• Define and maintain SLI/SLOs, availability requirements, error budgets, and SLA compliance for assigned services.
• Analyze service performance, resource utilization, capacity risks, and reliability gaps.
• Create runbooks, troubleshooting guides, recovery procedures, and operational documentation.
• Automate diagnostics and incident response, participate in on-call rotations, and train duty engineers.

Requirements

• Professional experience as an SRE, Reliability Engineer, Production Engineer, Operations Engineer, or in a similar role.
• Hands-on experience with production incident investigation, root cause analysis, and postmortem processes.
• Strong understanding of monitoring, alerting, observability, metrics, logs, and distributed tracing.
• Knowledge of SLA, SLI, SLO, and error budget concepts.
• Understanding of distributed systems and high-load environments.
• Experience automating operational and repetitive tasks and maintaining runbooks.

Nice to have

• CKA or CKAD certification.
• Experience with Prometheus, Grafana, OpenTelemetry, or similar observability platforms.
• Experience implementing reliability, incident management, and problem management practices.
• Understanding of the Google Four Golden Signals.
• Experience using AI-assisted tools for incident investigation and operating large-scale distributed systems.

Culture & Benefits

• Flexible working hours and a hybrid work environment.
• Well-equipped offices for focused and collaborative work.
• Relocation support and private health insurance.
• Learning, mentorship, and long-term career development.
• Performance-based bonuses, hirify.global Premium access, and regular team events.
• Global distributed collaboration across a diverse international workforce.