IT Service Desk Specialist (Atlassian/JIRA)

Location: Hybrid work in Ho Chi Minh City, Vietnam, with two days per week working from anywhere; office attendance is otherwise required. Working hours are 08:30–18:00, Monday to Friday, with a 1.5-hour lunch break.

Company

Global software outsourcing partner providing turnkey solutions and skilled development teams from Vietnam.

What you will do

• Administer, configure, and maintain Jira, Confluence, and Jira Service Management.
• Customize workflows, fields, permissions, and automation rules.
• Support Agile and Scrum processes, including sprint tracking and ticket management.
• Implement and maintain ITSM processes aligned with ITIL standards.
• Build reports, dashboards, and performance metrics for stakeholders.
• Collaborate with engineering and product teams, provide user support, and deliver training.

Requirements

• 2–4 years of experience working with Jira, Confluence, and Jira Service Management.
• Strong understanding of Agile and Scrum methodologies.
• Experience customizing workflows and working with ticketing systems.
• Basic knowledge of ITSM and ITIL practices.
• Good communication skills in English are required.
• Ability to work in the hybrid Ho Chi Minh City setup and follow the specified Monday–Friday schedule.

Nice to have

• Atlassian certification or ITIL Foundation certification.
• Experience with Jira Automation.
• Basic scripting or systems integration experience.

Culture & Benefits

• Young, dynamic environment with technology-focused projects and international collaboration.
• Open and respectful culture supporting professional development.
• 13th-month salary and performance bonuses.
• Premium healthcare and accident insurance, annual health checks, lunch allowance, and free parking.
• Technical, English, and soft-skills training, plus company trips, team-building activities, sports, and social events.
• Recognition awards and financial support programs for home, vehicle, and tuition loans.