Field Service Technician (Laboratory Products)

TL;DR

Field Service Technician (Laboratory Products) (Laboratory Equipment): Installing, calibrating, maintaining, troubleshooting, and repairing laboratory measurement and weighing equipment for customer sites with an accent on service reliability, accurate documentation, and customer support. Focus on independently diagnosing complex equipment issues, managing field inventory, and maintaining high customer uptime across varied industrial and laboratory environments.

Location: New Orleans, Louisiana, United States; regular customer-site work with overnight travel typically up to 25%–40%.

Company

Global precision-instrument and service provider specializing in laboratory, industrial, process analytics, product inspection, and retail applications.

What you will do

• Install, calibrate, maintain, troubleshoot, and repair laboratory instruments according to procedures and customer requirements.
• Diagnose issues independently, escalate complex problems, and maintain accurate service and timekeeping records.
• Provide on-site and occasional remote technical support to customers, including guidance on equipment use, care, and optimization.
• Manage parts, tools, and materials inventory to support efficient service delivery.
• Communicate with customers and internal teams, promote service and product offerings, and meet productivity and safety expectations.

Requirements

• High school diploma or GED, or five years of relevant experience.
• 1–3 years of mechanical or technical experience using hand tools; field service or customer-facing experience is preferred.
• Proficiency with PCs, smartphones, and Microsoft Office.
• Valid driver’s license required.
• Ability to work in industrial and laboratory environments with possible exposure to chemicals, machinery, and moderate noise while using appropriate PPE.
• Safety-sensitive position subject to drug testing as permitted by law.

Culture & Benefits

• Company car with paid insurance for work-related needs.
• Tools, equipment, and clothing allowance provided.
• Medical, dental, and vision coverage plus a 401(k) plan with company matching from the date of hire.
• Paid time off, flexible spending, disability coverage, life insurance, business travel insurance, and Employee Assistance Program.
• Tuition reimbursement, educational matching gift program, and employee perks and discounts.