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3 дня назад

Customer Success Manager - Higher Education

50 000 - 60 000SEK
Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Sweden
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR
Customer Success Manager - Higher Education (SaaS/EdTech): Managing the success of enterprise university customers across EMEA by driving adoption, measurable outcomes, and long-term value with an accent on customer success planning, stakeholder engagement, and data-driven account development. Focus on building adoption across departments and campuses, facilitating workshops and training, identifying expansion opportunities, and translating customer insights into product and commercial growth.

Location: Stockholm, Sweden

Salary: SEK 50,000–60,000 per month

Company

hirify.global is a SaaS engagement platform that turns presentations into interactive conversations through real-time participation and visualizations.

What you will do

  • Own the success of a portfolio of enterprise higher education customers after the sale.
  • Build success plans around customer goals and measurable outcomes.
  • Drive onboarding, adoption, and long-term value across university departments, faculties, and campuses.
  • Run workshops, training sessions, and initiatives that help educators get more value from hirify.global.
  • Use adoption, usage, and customer data to identify risks and opportunities early.
  • Partner with Account Managers to identify expansion opportunities and bring customer insights to Product, Marketing, and Sales.

Requirements

  • Experience owning B2B customer relationships in a commercial environment, ideally with enterprise customers.
  • Ability to demonstrate measurable customer outcomes and use data to assess customer health and priorities.
  • Strong stakeholder management and influencing skills without formal authority.
  • Confidence facilitating, presenting, and delivering training sessions.
  • Proactive, structured, curious, and collaborative working style.
  • Experience in higher education is beneficial but not required.

Culture & Benefits

  • Meaningful ownership in a growing higher education business area.
  • Support from dedicated Sales, Operations, and Enablement teams.
  • Access to leadership development, external coaching, and relevant education.
  • Professional development and ongoing salary discussions based on growth and contribution.
  • Work-life balance, pension contributions, and a diverse and inclusive work environment.
  • Tools include PlanHat, Salesforce, Mixpanel, and Intercom.

Hiring process

  • Applications are reviewed by a person rather than automatically screened or ranked by AI.
  • AI may support hiring teams with note structure, interview preparation, and organization, while assessment decisions remain human-led.

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