Sr. Technical Support Specialist

TL;DR

Sr. Technical Support Specialist (Enterprise Software/Cloud): Providing expert technical support for hirify.global Operations Service Management solutions across on-premises, cloud, and hybrid environments with an accent on troubleshooting, infrastructure diagnostics, and enterprise integrations. Focus on resolving business-critical incidents, leading client escalations, investigating product defects, and improving operational support capabilities.

Salary: $72,160–$108,240 USD, depending on education, experience, skills, geographical location, and internal and external market alignment.

Company

hirify.global is a global information management company developing enterprise software and AI-enabled solutions for digital transformation.

What you will do

• Deliver expert-level technical support and guidance for hirify.global Operations Service Management solutions.
• Troubleshoot complex software, infrastructure, networking, database, and integration issues across on-premises, cloud, and hybrid environments.
• Act as an escalation point and lead client communications during critical, high-impact incidents.
• Collaborate with Product Development and cross-functional teams to investigate defects and validate solutions.
• Create knowledge base content, promote best practices, and drive continuous improvement in support operations.
• Mentor peers and share technical expertise to strengthen support capabilities.

Requirements

• 5+ years of experience in technical support, enterprise software support, or a related client-facing technical role.
• Strong troubleshooting, diagnostic, analytical, communication, and client relationship management skills.
• Solid knowledge of Linux, including log analysis, performance troubleshooting, and system administration concepts.
• Understanding of DNS, TCP/IP, ports, firewalls, proxies, load balancers, and connectivity troubleshooting.
• Experience with databases such as PostgreSQL, Oracle, or Microsoft SQL Server; web and application servers; and authentication or TLS/SSL concepts.
• Familiarity with AWS, Azure, Google Cloud, Kubernetes, containers, high availability, disaster recovery, and enterprise monitoring or observability.

Nice to have

• Experience with scripting or automation using Python, PowerShell, Shell, Perl, or similar technologies.
• Experience with operational intelligence platforms, agents, integrations, topology, discovery, events, metrics, and alerts.

Culture & Benefits

• Collaborative environment focused on trust, inclusion, innovation, and personal growth.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off.
• Potential variable and commission compensation for eligible roles.
• Opportunities to work with industry-leading technologies and grow as a recognized technical expert.