Senior Community Manager (MARVEL Strike Force)

Location: Remote in Canada or hybrid in Mexico City, Mexico

Company

hirify.global is a global video game and interactive entertainment company developing, publishing, and operating mobile, web, PC, and console games.

What you will do

• Own the relationship between the studio and the MARVEL Strike Force player community across all communication channels.
• Engage with players daily and turn community sentiment, trends, and feedback into actionable product recommendations.
• Lead communication strategies for launches, sensitive topics, bugs, known issues, and incidents across blogs, videos, social media, and in-game messaging.
• Develop and improve community initiatives, campaigns, and player programs that strengthen player connection.
• Represent player needs throughout feature development, launches, and releases while closing the feedback loop.
• Mentor Community Managers and improve communication standards and team processes.

Requirements

• 5+ years of experience in community, social, or player engagement.
• Experience managing community programs for live-service games.
• Strong judgment in player communication, prioritization, and escalation handling.
• Experience collaborating with Marketing, Product, Live Ops, CRM, or Player Experience teams.
• Strong writing, editorial, organizational, and multitasking skills in a fast-paced live environment.
• Experience translating player sentiment and engagement signals into actionable recommendations; résumé/CV must be written in English.

Nice to have

• Experience with large midcore, live-operated free-to-play mobile games.
• Experience supporting creator programs and community-led content initiatives.
• Collaborative experience with Marketing, Product, and Player Experience partners.

Culture & Benefits

• Work with a global team of game lovers across a diversified portfolio of interactive entertainment products.
• Contribute to games played by hundreds of millions of people worldwide.
• Work within a tenet-driven culture focused on meaningful player connections and vibrant communities.