Social Media Operations Lead

Location: Remote within the United States; eligible for hire in select U.S. locations

Company

hirify.global delivers commercialization services and solutions for the life sciences and healthcare industry, supporting biotech and pharmaceutical clients worldwide.

What you will do

• Manage the master social media content calendar in Airtable and maintain a balanced publishing cadence.
• Serve as the central intake hub for social media requests, tracking statuses, follow-ups, lead times, and SLAs.
• Coordinate end-to-end content approvals and ensure materials meet brand and compliance requirements.
• Schedule and tag content in Hootsuite while managing community interactions through the Hootsuite Inbox.
• Develop and maintain SOPs for publishing and community management across business units.
• Train new team members and agency partners on Airtable workflows and Hootsuite protocols.

Requirements

• Advanced proficiency in Airtable for workflow architecture and Hootsuite for publishing and inbox management.
• Experience creating SOPs or training documentation for digital or marketing teams.
• Strong project management, organization, deadline management, and attention to detail.
• Ability to coordinate expectations and approvals across multiple business units and internal stakeholders.
• Proactive problem-solving skills and the ability to identify and remove operational bottlenecks.
• Must be based in the United States; no third-party candidates.

Culture & Benefits

• Long-term contract engagement supporting a Fortune 100 client.
• Collaborative environment focused on order, quality, and operational excellence.
• Culture centered on patient impact, client experience, accountability, talent development, communication, and inclusion.
• Equal opportunity employer committed to diversity, equity, and inclusion.