Agency Enablement Associate (Alia)

TL;DR

Agency Enablement Associate (Alia) (Shopify/e-commerce): Supporting agency partners through real-time Slack communication, onboarding, troubleshooting, and activation for a growing popup and engagement platform with an accent on partner experience, product knowledge, and operational follow-through. Focus on identifying recurring friction, improving partner enablement, and managing multiple partner conversations during EST business hours.

Location: Remote; hiring is limited to Canada, Costa Rica, Australia (New South Wales or Victoria only), Honduras, Japan, Poland, Singapore, and South Africa. Working hours follow EST business hours.

Salary: $36,000 USD per year, based on experience and location.

Company

hirify.global is a global marketing automation company, and Alia is its popup and engagement platform for Shopify and e-commerce brands.

What you will do

• Monitor and respond to agency partner questions and issues in Slack during EST business hours.
• Activate new agency partners by guiding setup and helping them become comfortable with the platform.
• Troubleshoot partner issues, coordinate escalations, and follow through until resolution.
• Track partner questions, issues, and activation status to maintain visibility into partner health.
• Build strong working relationships with agency partners and support the broader partnerships team.
• Identify recurring friction points and suggest improvements to documentation, onboarding, and the product.

Requirements

• At least 2 years of relevant experience.
• Strong written communication skills, with the ability to build trust through Slack.
• Availability and responsiveness during EST business hours.
• Ability to work in a fast-moving, high-touch environment with shifting priorities.
• Strong organization skills for managing multiple conversations and partner statuses.
• Curiosity and initiative to identify root causes rather than repeatedly address the same issues.

Nice to have

• Interest in e-commerce, Shopify, or the agency ecosystem.

Culture & Benefits

• Remote work from the specified eligible locations.
• Direct collaboration with the founding team and partnerships leadership.
• High ownership and visible impact on the experience of hundreds of agencies.
• Opportunity to grow with a startup team scaling after acquisition.
• Increasing responsibility as the agency partner program expands.