Customer Support Representative

FULL_TIME

Remote | Junior | Full time | Customer Support

26 applications Last checked today

ⓘ Requires applying in English

Ch We are looking for a friendly, professional, and customer-focused Customer Support Representative to assist customers before, during, and after their purchase. The ideal candidate will respond to customer inquiries, resolve issues efficiently, provide product information, and ensure an excellent customer experience across all communication channels.

Job source: getonbrd.com.

• Respond to customer inquiries via phone, email, live chat, WhatsApp, and social media.
• Provide accurate information about products, pricing, promotions, availability, and warranty.
• Assist customers with order placement, payment, shipping, tracking, returns, and exchanges.
• Resolve customer complaints professionally and escalate complex issues when necessary.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain detailed records of customer interactions in the CRM or support system.
• Coordinate with the sales, warehouse, and logistics teams to ensure timely order fulfillment.
• Stay updated on company products, policies, and ongoing promotions.
• Meet customer satisfaction and response time targets.
• Identify recurring customer issues and provide feedback to improve service quality.
• Bachelor's degree or equivalent qualification.
• Previous experience in customer service, call center, or eCommerce support is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer skills and familiarity with Microsoft Office and CRM software.
• Ability to multitask and work under pressure.
• Professional, patient, and customer-oriented attitude.
• Strong organizational and time-management skills.
• Experience with Shopify, WooCommerce, or other eCommerce platforms.
• Knowledge of consumer electronics or smartphones is an advantage.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or HubSpot.
• Ability to communicate in English and Urdu.
• Health Insurance
• Paid Leaves
• Maternal Leaves

GETONBRD Job ID: 62900

Fully remote

Candidates can reside anywhere in the world.

Xiaomi Sale is on a mission to provide customers with 100% original, non-active, and latest Xiaomi products online and in stores. We are innovating the tech retail experience for customers in Pakistan by offering high-end products at the best prices. — Xiaomi Sale's full profile

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