Associate Technical Writer

TL;DR

Associate Technical Writer (Healthcare Software): Creating and maintaining user guides, manuals, technical specifications, and knowledge articles for web-based behavioral healthcare software with an accent on clear technical communication, documentation standards, and product workflows. Focus on analyzing requirements, collaborating with subject matter experts, and supporting product acceptance testing for feature updates.

Location: Remote within the United States; employment visa sponsorship is not available. Travel of up to 10% may be required.

Salary: $50,000–$60,000 per year, depending on experience.

Company

hirify.global develops web-based software that helps behavioral health organizations coordinate service delivery and improve quality of care.

What you will do

• Author and update user guides, manuals, technical specifications, and knowledge articles for product features and upgrades.
• Translate technical and functional information into clear, user-friendly documentation.
• Analyze development requirements and technical specifications to document application workflows.
• Interview and coordinate with subject matter experts to verify content accuracy.
• Apply documentation styles, standards, and internal processes across assigned materials.
• Assist with application product acceptance testing and support knowledge management activities.

Requirements

• Bachelor’s degree in Communications, Technical Writing, English, Computer Science, Psychology, or a related field, or equivalent training and certification.
• 0–2 years of professional experience in technical writing or software documentation; internship experience is acceptable.
• Experience with MS Office, Google Apps, graphic imaging software, and both print and digital media.
• Familiarity with the software development lifecycle and the ability to interpret technical requirements.
• Strong written and verbal communication, active listening, attention to detail, research, and analytical skills.
• Ability to work independently and collaboratively, with strong organization and time management skills.

Nice to have

• Experience with Adobe FrameMaker, Oxygen XML Editor, MadCap, Microsoft Word, or Markdown.
• Knowledge of Digital Adoption Platforms such as WalkMe and Help Authoring Tools such as RoboHelp.

Culture & Benefits

• Remote work within the United States with a flexible environment that supports collaboration and productivity.
• Competitive compensation and benefits package.
• Opportunities for career growth and continued learning.
• Inclusive workplace that values individual contribution and recognizes employee achievement.