Support Engineer (AdTech)

TL;DR

Support Engineer (AdTech): Handling end-to-end technical customer issues and troubleshooting root causes for a measurement and analytics platform with an accent on technical escalations and product feedback. Focus on resolving complex technical bottlenecks, enhancing the knowledge base, and collaborating with R&D to drive product evolution.

Location: Sao Paulo, Brazil

Company

hirify.global provides advanced measurement, data analytics, and privacy-preserving technologies to help brands optimize their customer relationships.

What you will do

• Manage end-to-end ownership of technical customer issues from initial troubleshooting to root cause identification and resolution.
• Act as the primary point of contact for customer escalations, ensuring meticulous resolution.
• Collaborate with R&D and product teams on technical escalations and enhancement requests.
• Enrich the client Knowledge Base with relevant technical documentation.
• Lead support improvement processes and provide product insights to business and engineering teams.
• Serve as a technical POC for select VIP customers in coordination with sales teams.

Requirements

• 2+ years of experience in technical support, QA, data analysis, or development.
• Proficiency in SQL querying and data analysis.
• Knowledge of at least one programming language.
• Business proficiency in English.
• Ability to facilitate communication between clients, internal business units, and engineering teams.

Nice to have

• Experience in Web/Mobile marketing or digital advertising.
• Background in iOS or Android mobile development and testing.
• Familiarity with Big Data technologies and various APIs.
• Experience working with LLMs and AI Agents.

Culture & Benefits

• Multicultural environment operating across 19 countries with a focus on diversity and inclusion.
• Employee-centric approach providing all necessary tools and resources to ensure team success.
• Culture of curiosity and innovation encouraged for all employees and partners.